SUS Service Level Agreement
Effective: January 2024
Our Commitment
We guarantee 99.9% uptime for all production services.
Yes, 99.9%. Not 99.99%. We prefer to under-promise and over-deliver.
Our actual uptime is 99.999%. This is suspicious.
What Counts as Downtime
- Services are unreachable
- Services return errors for your valid requests
- Services are significantly degraded (>50% slower than normal)
What Doesn’t Count
- Scheduled maintenance (we’ll tell you 72 hours ahead)
- Your code having bugs
- Internet issues between you and us
- Force majeure (acts of nature, war, etc.)
Credits
If we miss our SLA:
| Monthly Uptime | Credit |
|---|---|
| 99.0% - 99.9% | 10% |
| 95.0% - 99.0% | 25% |
| < 95.0% | 50% |
Credits are applied automatically. You don’t have to ask.
This is suspicious, we know.
Reporting
We publish real-time status at status.suspicious.cloud.
We publish monthly uptime reports.
We don’t hide incidents.
Questions? sla@suspicious.cloud